Refund and Returns Policy

Effective Date: 22 January 2024

Thank you for shopping at chrisear.com operated by 360 Medi Skin Sdn Bhd. We hope you are delighted with your purchase. However, if you are not entirely satisfied, we are here to help.

1. Returns

You have [number of days, e.g., 30 days] to return an item from the date you received it. To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. Your item must be in the original packaging.

2. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

3. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Contact Us

If you have any questions on how to return your item to us, contact us at [info@chrisear.com] or call our customer service at +60 3-9133 4803.

5. Damaged or Defective Items

In the unlikely event that your item arrives damaged or defective, please contact us immediately. We will work with you to arrange a return, replacement, or refund.

6. Exchanges

We currently do not offer exchanges. If you need a different item, please return your original item for a refund and place a new order.

Please note that this return policy is a template, and you may need to adjust it based on the specific details of your business and local regulations. Always ensure your return policy complies with applicable laws and provides clear and fair guidelines for your customers.