Shipping Policy

Effective Date: 22 January 2024

Thank you for choosing Chrisear for your skincare needs. We aim to provide you with a delightful shopping experience. Please take a moment to review our shipping policy.

1. Processing Time

Orders are typically processed and shipped within 1 or 2 days after receiving your payment. Processing time may vary during promotional periods or high-demand seasons.

2. Shipping Rates

Shipping rates are calculated based on the weight of your order and the destination. You can view the shipping cost during the checkout process before completing your purchase.

3. Shipping Destinations

We currently offer shipping to Malaysia. If your location is not listed, please contact us at [info@chrisear.com] for assistance.

4. Shipping Methods

We offer several shipping options for you to choose from, including standard and expedited shipping. The delivery time depends on the shipping method selected and your location.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track the status of your shipment by clicking on the provided link or entering the tracking number on our website.

6. Shipping Delays

While we strive to ensure timely deliveries, unforeseen circumstances such as weather conditions, customs delays, or carrier issues may cause delays. We appreciate your understanding in such situations.

7. International Shipping

For international orders, please note that customs duties and taxes may apply upon arrival in the destination country. These fees are the responsibility of the recipient.

8. In-Store Pickup

We currently do not offer in-store pickup for online orders. All orders are shipped to the provided shipping address.

9. Contact Us

If you have any questions or concerns about our shipping policy, please contact us at [info@chrisear.com] or call our customer service at +60 3-9133 4803.

Thank you for choosing Chrisear. We appreciate your trust in our products and services.